New Patients

Patient & Client Rights

We Take Our Clients’ Rights Seriously

Your Rights

At the time of registration, your health care professional will inform you of your rights and a copy of the client rights will be provided to you. This will be documented in your health record, along with any discussion of concern surrounding your rights.

All clients of SOAHAC have the following rights:

  • To receive health care in a culturally and physically safe and secure environment.
  • To select the healing path of your choice and be part of decision making in your wellness plan.
  • To be given information about the risks and benefits of participating in any of SOAHAC’s services.
  • To have personal information remain private and only shared with your permission and consent, unless disclosure is required by law (for example, where there are concerns about real or possible harm to another person or yourself).
  • To expect that your service providers will provide culturally safe services while following best practices.
  • To be treated in a manner that respects your dignity and promotes your autonomy.
  • To be treated in a manner that recognizes your individuality, and that is sensitive to and responds to your needs and preferences.
  • To know about and use the programs and services that you are eligible for.
  • To consent or refuse services that are recommended, unless there is a concern that your ability to make decisions is impaired and this decision could result in harm to yourself or others.
  • To express your concerns and be informed of how to use the agency complaints process.

The Integrated Care Managers at each site are responsible for ensuring that the client rights are respected throughout the organization. Please contact the Integrated Care Manager at your location if you have any issues or concerns.

Your Privacy

Privacy is your right to decide “who knows what” about you, and what that person does with this information. At SOAHAC, we respect your privacy and work hard to meet our obligations related to your privacy rights. We are committed to protecting the privacy of clients/participants in accordance with the Canadian Centre for Accreditation (CCA) standards, the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). 

We created the Protecting Your Privacy document to provide you with more information about our privacy policy for personal information and personal health information. Personal information is anything that identifies you as an individual such as your name, phone number, or birthday. Personal health information is information about your health or health care history – like a test result with your name on it.

Questions and concerns

If you have any concerns regarding a breach of confidentiality, you should contact the Privacy Officer. You can also direct any questions or concerns about how we handle personal health information to our Privacy Officer:

SOAHAC Privacy Officer

Dave Remy, Director of Client Care

77 Anishinaabeg Drive

Muncey, ON NOL 1Y0.

P: 519-494-1248


If you can’t resolve your concern by working with the Privacy Officer, you may contact the Information and Privacy Commissioner of Ontario for more help:

Information and Privacy Commissioner of Ontario

2 Bloor Street East, Suite 1400

Toronto, ON M4W 1A8